Our online booking and guest registration forms are created in and stored by JotForm. They have their own Privacy Notice www.jotform.com/privacy/ and Security Statement www.jotform.com/security/.
Data is shared within the company (GLL) between departments such as enquiries, house-keeping and finance via a secure email system. Only details essential to that department of the business are given.
Data is stored securely both electronically on several company PCs and as printed documents in a locked filing cabinet. We will retain emails on our local computers indefinitely unless the removal of data is requested. Emails may also be kept on our mail servers. Paper copies of the booking and guest registration forms are retained for 10 years as required by law. These are then shredded and disposed of securely when no longer required.
We will report any unlawful data breach to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
An electronic database of all previous guests is held by GLL. This contains lead guest names, address, contact numbers and email addresses. Postal addresses may be used to send direct marketing such as Christmas cards. Email address may also be used to send direct marketing. We have not asked our existing database to opt in, but we do advise you once again that if you wish to never hear from us again please contact us at firstname.lastname@example.org to be removed from our database.
Data will be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number or email address, it should be removed from the database.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
Postal address: Glaslyn Leisure Ltd, Plas Tegfryn, Coed Gelert, Beddgelert, Gwynedd LL55 4YQ